CITATION EXPRESS


Bringing due process to the smartphone.

citation-mobile

ADVANTAGES


  • Reduce warrants
  • Paperless processing
  • Realtime notification & reporting
  • Officer never handles payments
  • Integrates with Court software
  • Increases efficiency of Court processing
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SERVICES

CITATION EXPRESS is a SMS texting notification service, combined with different technologies, enabling Courts to facilitate a SMS text to a defendant’s smartphone. It’s through this text that a defendant is able to be provided due process through the smartphone.  CITATION EXPRESS offers plea and payment options which include processing drivers safety courses and deferred disposition request as well as other tools and features that can assist with the processing of citations and warrants.  CITATION EXPRESS was designed and developed to provide a socially positive service to communities that Courts and Law Enforcement agencies serve.  CITATION EXPRESS is trademark registered.

 CITATION EXPRESS has several benefits:

  • First – It reduces warrants.  By providing notifications, CITATION EXPRESS will reduce warrants.  Reminders are sent until the citation goes to warrant as well as continued until taken care of.
  • “Secondly, if officer pulls over someone and discovers they have an outstanding warrant that can be taken care of with a payment.  Based on your Police Department’s policies and procedures, the officer, while staying in the police vehicle, can have dispatch facilitate a SMS text to the driver where they can take care of their warrant just as quickly as I showed you.  The officer can then release the defendant.  In fact, I can process a warrant faster than an officer can write a citation on Brazos.  This eliminates the need to arrest the individual, tow their vehicle and continue to compound their current situation.  This was developed to help responsible people who are having an irresponsible moment by not taking care of their citation for whatever reason.  This also allows the officer to give the defendant an opportunity.”
  • Reduction of current list of warrants by vetting phone numbers attached and start a SMS texting campaign, reminding defendants of something that has been out of sight and out of mind.  So, someone who has a warrant in one city but lives in hours away in another, starts to receive a SMS text reminding them of an outstanding warrant.
  • A convenience fee to the defendant is charged t cover the credit card cost and service while the Courts get 100% of their dollars.”
  • Major reduction of Court Staff processing paper driver safety course applications and completion materials.  This process can be handled by a couple click of the mouse.
  • Elimination of requirements for defendants having to appear in Court reducing people in the Courthouse.

FREQUENTLY ASKED QUESTIONS

  1. Are officers getting phone numbers?  Yes.  Law Enforcement Agencies are already collecting numbers without a reason.  CITATION EXPRESS gives officers a reason to politely inquire explaining that the defendant can receive information on processing their citation via SMS text message within the next 24 to 48 hours.  
  2. Is it legal for the Courts to SMS text defendants?  Yes.  There are two primary laws by which the FCC regulates SMS text and email marketing spam; Telephone Consumer Protection Act (TCPA) and Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM). While these laws weren’t necessarily written with SMS marketing in mind, SMS text messaging has been included under the same regulations as telemarketing and auto dialers. The TCPA, was passed into law in 1991 and restricts unsolicited telemarketing calls, faxes, pre-recorded calls, and SMS text messages (codified as 47 U.S.C. 227). It was modified in October of 2013 to require prior express written consent is required for all SMS text messages sent to cell phones for marketing purposes.  CAN-SPAM supplements the regulations outlined under the TCPA and bans unwanted commercial email messages sent to your mobile phone. According to the FCC, The CAN-SPAM Act defines commercial messages as those that primarily advertise or promote a commercial product or service.  The FCC’s ban does not cover “transactional or relationship” messages—that is, notices to facilitate a transaction already agreed to. CITATION EXPRESS falls within this category. Additionally, the defendant can always opt out of providing the officer a cell phone number and process the citation through other means available.
  3. Does the defendant get a SMS text right away on the stop?  No.  The officer has to take the ticket writer back to the department for download or turn in the written hardcopy.  It is after the citation information is downloaded to the court’s software, that a SMS text is facilitated.  A schedule of SMS text notifications can be customized.
  4. Is the officer taking a payment?  No. The officer never handles a payment.  CITATION EXPRESS was design to take into consideration that police officers are not and do not want to be a revenue collectors. 
  5. How does this benefit the warrant officers?  CITATION EXPRESS can provide warrant officers the ability to facilitate and personalize SMS texts to communicate and process warrants from defendants either over the phone or in person instead of taking them directly to jail.
  6. Does CITATION EXPRESS fall under the category of third party collections? No. CITATION EXPRESS is a technology and payment service provided to the Court. This does not fall under third party collections statutes or guidelines.
  7. Why would Police want to participate?  First, most Law Enforcement Agencies already are collecting numbers providing no real reason. A citation is issued to the defendant and the officer request a cell number.  By providing a reason when the officer asks for a cell phone number, the officer is really doing a service for his fellow officers down the road.  That question and CITATION EXPRESS works when the defendant receives a SMS text, pays it.  The alternative is based on putting the citation in a pile, forgotten and possibly discovered after 21 days or as another officer approaches the vehicle having to deal with a responsible person having an irresponsible moment.  This simple question could impact police officers having to deal with this down the road instead of out policing their community.  It also reduces the time on call and allows the officer to return to policing in a much more efficient timely manner.
  8. Can this help from the bench?  Yes, CITATION EXPRESS can provide real time reporting that provides a record of defendant’s history of receiving SMS texts.  This can provide information to verify any statements the defendant might make dealing with knowledge and receipt of any notifications and opportunities to take care of this responsibility.  Judges and Court Clerks can also have the ability to facilitate a SMS text to a defendant within the courtroom for further processing based on available features.
  9. Everything is customizable to meet requirements, policies and procedures set by the Court.